Shipping Policy
Thank you for choosing Marta Abad Blay's online store. We strive to offer a smooth shopping experience and deliver high-quality products to you as quickly as possible. Below are the details of our shipping policy:
1. Order Processing
-
Processing time: All orders are processed within 1 to 2 business days after payment confirmation. If the order is placed during a weekend or holiday, it will be processed on the next business day.
-
Shipping confirmation: You will receive a confirmation email once your order has been shipped, which will include the tracking number, if applicable.
2. Shipping Options and Estimated Delivery Times
We offer the following shipping options:
-
Domestic Shipping (Spain): Estimated delivery time of 5 to 10 business days.
-
International Shipping: Estimated delivery time of 10 to 20 business days, depending on the destination.
Delivery times may vary based on the recipient's location and other external factors, such as weather or customs restrictions.
3. Shipping Costs
Shipping costs are automatically calculated during the checkout process based on the delivery address and the selected shipping method. We offer free shipping on orders over €100.
4. Order Tracking
All shipments include a tracking number, which you will receive via email once the order has been dispatched. You can use this number to track your order’s status through the shipping company’s website.
5. International Shipping
We ship to most countries. However, the buyer is responsible for any customs duties, taxes, or fees that may apply in the destination country. We recommend checking with local authorities before placing an international order.
6. Delivery Delays or Issues
If your order is delayed, we will notify you as soon as possible. In cases of lost or delivery issues, we will work with the shipping company to resolve the problem. If your package has not arrived after 30 business days, please contact us at tienda.martabadblay@gmail.com.
7. Return Policy for Shipping Issues
If your order arrives damaged due to shipping, please contact us within 7 days of receiving it, along with photos of the product and packaging. We will replace the item at no additional cost or issue a full refund, depending on your preference.
8. Areas Not Covered by Shipping
Currently, we do not ship to [specify restricted areas or countries].
9. Shipping Information Updates
Please ensure the shipping address is correct when placing your order. We are not responsible for orders that cannot be delivered due to incorrect addresses provided by the customer. If you realize there is an error after placing your order, please contact us immediately at tienda.martabadblay@gmail.com.
